About The Role
The call center Agent will be the liaison between our company and its current and potential customers.
Key Duties And Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Experience & Educational Requirements
- High School Degree
- 1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).
- Familiarity with systems and practices
- Strong phone and verbal communication skills, along with active listening
- Track record of over-achieving quota
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.