About the job
The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.
It is the first international outpost of the celebrated and historical private members club, established in 1863 in Mayfair, London. The Clubs membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.
A lifestyle for our members.
The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.
What Will You Do
At The Arts Club, our artisans are a fundamental part of our commitment to Art in service. Art in hospitality as we strive to deliver the highest possible standards of service to our members. We are seeking a confident and experienced Assistant Reception Manager whose role will involve overseeing a team of people who will be responsible for welcoming our Members and their guests to the club. He/she will deliver the highest possible standards of service and be proactive in maintaining and driving revenue and brand image.
Essential Functions / Daily Duties
Support the running of our day to day Front Office, leading and inspiring the team to create a memorable, effortless experiences for our members from arrival until departure
To work alongside Head of Membership to develop new strategies for the reception team.
To maintain and elevate the arrival and departure moments for all members and their guests.
Keep abreast with Cultural Programming and Member Events, to provide the most up to date information to members, and to maximise booking opportunities.
Lead the team by example, keeping them involved and motivated; helping them to feel empowered and supported and confident in providing a luxury experience for our members and their guests.
Develop the Front Office team to deliver personal service that exceeds Member expectations.
Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation.
Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
Responsible for the management of the Front Office schedule ensuring that all days are covered to meet business needs.
Youll be hands-on and willing to regularly work both front and back of house, maintaining the clubs standards and safeguarding the Members first moments in the club.
Maintain and refresh personal knowledge of all our Members and to develop that of the team.
Ensure every Member is welcomed by name
Well-versed on standard Q&As regarding menus, hours of operation etc
Support, redirect and problem solve in real time to ensure any Member related concerns are addressed.
Build relationships with Members and guests, and communicate both positive and negative feedback to management for further assessment.
Influence a fun and positive atmosphere by being approachable and professional.
The Ideal Candidate Will Have
at least 2 years experience within either luxury hospitality, fashion or concierge companies.
A confident and professional manner
Excellent leadership, interpersonal and communication skills
A passion for delivering exceptional service
The ability to work under pressure.
Strong experience with CRM systems
Proactive in maintaining and reinforcing the club rules when required.
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