About the job
Organization- Hyatt Centric Jumeirah Dubai
Main Duties and Responsibilities
To ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
To ensure that the Outlet team projects a warm, professional and welcome image.
To assist to ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
To assist to ensure that employees also provide excellent service to internal customers in other departments as appropriate.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
To maintain positive guest and colleague interactions with good working relationships.
To establish a rapport with guests maintaining good customer relationships.
To personally verify that guests in the Outlet are receiving the best possible service
To spend time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotels policy on Fire, Hygiene, Health and Safety.
To report for duty punctually wearing the correct uniform and nametag at all times.
To maintain a high standard of personal appearance and hygiene at all times.
To maintain a good rapport and working relationship with staff in the outlet and all other departments.
To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
To provide a courteous and professional service at all times.
To attend all meetings as required by Executive Management.
To maintain a strong and professional relationship with the relevant representatives from competitor hotels and other organizations.
Qualified candidates should possess strong and accurate communications skills with a critical eye for detail. Able to handle fast paced international environment where multi-tasking is essential. Must have working knowledge and experience with Microsoft office products.
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