About the job
Kitopi is the worlds leading tech-powered multi-brand restaurant. With a mission to satisfy the worlds appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the worlds largest technology-focused investment fund, Softbank Group Corps Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
As a leading food-tech business, Kitopis growth has been largely fueled by its innovative and scalable software solutions. Kitopis kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) – an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.
What Youll Do
Oversee the daily operations of multiple Food and Beverage locations within a designated area.
Ensure that all locations are meeting or exceeding revenue, profit, and customer satisfaction targets.
Develop and implement strategies to improve operations and customer experience across all locations.
Train, coach, and mentor location managers and staff to ensure high-quality service and performance.
Monitor and analyze financial and performance data and use it to make informed decisions to drive growth and profitability.
Manage vendor relationships and negotiate contracts for supplies and services.
Ensure compliance with all company policies, procedures, and regulations.
Participate in the recruitment and selection of location managers and staff.
What Are We Looking For?
Bachelors degree in business administration, Hospitality, or a related field
Minimum of 5 years of experience in Food and Beverage management, with at least 2 years in a supervisory or managerial role
Strong leadership, interpersonal, and communication skills
Demonstrated ability to manage multiple locations and teams, and to achieve business targets.
Solid financial and analytical skills, with the ability to interpret and act on data.
Strong customer service orientation
Recruitment Process and Timeline
First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding – this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.
Extensive learning opportunities – we offer many hard and soft skills training to help you improve and challenge yourself
You’ll be involved in customized workshops run by Kitopi Academy
Youll have a chance to work in an international, diverse, and inclusive environment
Youll be part of one of the most caring communities out there.
Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
Free and unlimited access to a nutritionist because we care about you
No Dress Code! (T&C Applies)
Extended maternity and parental leave
The infamous team activities and social events are bursting with fun
Inclusive Private Health Insurance
Up to 50% discount from Kitopi brands
Annual leave as per the company policy
So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we’re all proud to work for.
Along with offices in all the markets we operate in, we also believe in a work from anywhere policy – you get to choose the environment you operate in because we believe this will help you deliver work youre proud of.
Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the worlds appetite.
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