About the job
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Its vision is to inspire people to win in ways that make the world better. GMG’s investments span across five key verticals: GMG Sports, GMG Everyday Goods, GMG Health and Beauty, GMG Properties, and GMG Logistics. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the worlds most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
Responsible for requests evaluation such as requirement, approvals, sim card request, handset request, troubleshooting, bill queries, adds-on and others.
Authorizes all mobile services requests of new SIM activation, SIM replacement and all types of account modifications through providing authorized persons ID & biometrics.
Updating company documents and mobile accounts registration through service provider portal.
Handling issues that cannot be resolved by the Communications Coordinator.
Assisting with required live troubleshooting of technical/billing issues facing employees
Defines, drafts and implements SOPs, SLAs, Practices and Guidelines.
Handling concerns that involves the Company Executives business and personal accounts.
Telecommunications bills payment coordination with GMG Finance Department.
Providing with real-time or monthly data outputs for Executive Reports.
Creates, analyzes Bill Management & Deduction reports to share the final deduction list with payroll and accounts.
Sends monthly mail communications of deductions to GMG Executives.
Provides Clearance confirmation for Employees who leaves the business
Responsible for evaluation & closure of the received ticket assigned by the IT Help Desk Support.
Responsible for submitting the evaluated request for final approval within the given Service Level Agreement (SLA).
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