Account Manager Full Time

About The Role

Responsible for maximising promotion of Wiley digital content to existing and New academic, government research institutions, primarily through the libraries, in the territory. The role will cover the territory of CIS and Russian speaking countries Work with your manager, sales colleagues and colleagues in marketing, sales support, customer success, customer service and editorial to deliver on shared objectives and to ensure customer satisfaction. Develop ongoing relations with existing customers including consortia as a basis for promoting new products and renewing subscription sales, as well as building relationships. Maintain daily contact with customers and utilise face to face visits as needed. Represent all relevant products to customers and present pricing and licensing terms as agreed by your manager as appropriate. Collect and share customer feedback on Wiley’s offerings, competitor activity and market trends.

How you will make an impact:

• Develop and implement Territory Plan to achieve targets for all Wiley products of interest to existing and new institutional customers including online journals, online books, eMRWs, the Cochrane Library and other Non-Journal Products.
• Establish regular contact, including face to face meetings, with all key clients and prospective clients in the territory to present product information and determine interest in Wiley offerings.
• Understand and engage with key funders and budget channels within the region to ensure Wiley is well placed to react to market conditions and changes.
• Based on customer’s needs and requirements, develop contacts with your manager’s approval for relevant products, both new and renewal, working with Sales Support and others as needed.
• Provide regular reporting on achievement and potential new upsell.
• Respond to requests from new and potential customers in a timely fashion.
• Analyse and seek out new customers and opportunities throughout the region.
• Maintain strong information flow both internally and externally by regular communication with accounts and internal stakeholders.
• Build an in-depth insight into the economic conditions of the market, receptiveness to Wiley offerings and competitor activity.
• Maintain regular contact with colleagues to share experiences, best practices and insights.
• Maintain customer records and reports in SFDC/CRM database and ensure accurate and efficient inputting of information.
• Maintain a regular working knowledge, through collaboration, of business models being offered in specific areas by other members of the APAC sales team and also outside the team eg Rights & Licensing, Editorial.
• Plan and implement marketing campaigns.
• Identify customers with low usage of online products and collaborate in the development and implementation of initiatives to improve usage.

What we look for:

• Previous industry experience in Kazakhstan and the CIS region.
• At least 3 years’ experience with online content.
• Understanding and experience of work the complexities of budget and funding channels.
• Understanding of academic and research institutions.
• Initiative, creative thinking and strong self-organisation.
• Good standard of English, fluent in Russian.
• Based in Dubai office. Ability to travel regularly and stay away from home.
• Good level of numeracy essential. Accuracy and attention to detail also important.