Account Manager Full Time

About the Role :

The Project Manager will be responsible for overseeing the successful planning, execution, and delivery of projects. He will collaborate closely with cross-functional teams including developers and stakeholders to ensure projects are completed on time and meet the highest quality standards.

Responsibilities:

• Consult and prescribe optimal structure and use cases per each customer.
• Provide advice and training to new and existing customers.
• Collaborate in the creation of documentation to help scale onboarding efforts.
• Identify potential risks and develop mitigation strategies to ensure successful project delivery. Proactively address issues and obstacles that may impact project timelines or quality.
• Monitor project progress against established timelines and budgets. Prepare regular status reports and presentations for stakeholders, highlighting key achievements, challenges, and milestones.
• Nurture customer relationship and share best practices and experience with the CS Global team.
• Identify opportunities for process improvement and optimization within the project management framework. Drive initiatives to enhance efficiency, productivity, and collaboration across teams.
• Collaborate with the team, participate actively in ongoing initiatives and campaigns.
• Support the activities of the department.

Requirements:

• Proven experience managing SaaS projects from initiation to completion (3 to 5 years of experience)
• English, Arabic, French speaker (German is a plus)
• Availability to travel to GCC, Africa, Morocco (1 to 2 trips/semester)
• Strong understanding of project management methodologies, tools and best practices.
• Excellent communication, leadership and interpersonal skills.
• PMP or other project management certifications are a plus.

Why join us ? :

• Location: Dubai
• Joining a fast-growing company in an international environment (offices in France, Italy, Spain, Canada, Germany Dubai and Mexico City);
• 25+ Nationalities: cosmopolite & multi-cultural mindset
• Our people matter, work-life balance is important at DIliTrust
• Key moment to join DiliTrust in terms of growth and opportunities

Our values:

At DiliTrust, our values guide everything we do. Trust is our foundation, ensuring transparency and integrity in every action.

We promote inclusion, fostering a culture of empathy, diversity and belonging, where everyone’s voice is valued.

We foster a hands on spirit, encouraging initiative, resilience and action-oriented thinking to meet challenges.

We strive for excellence, constantly pushing boundaries to drive innovation, and demonstrating generosity in all our endeavors.

Above all, we succeed as a team, united by a common goal: collaboration.

Recruitment process:

• HR interview
• Hiring Manager interview (on site)
• Chief Of CS interview