Guest Relations Officer Full Time

About The Company 

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of four brands: Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders.

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world’s most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As a Guest Relations Officer, we rely on you to:

• Enhance guest relations and loyalty scores
• Provide support to ensure a smooth and efficient Guest Relations Operation
• Handle all guest requests in a timely, professional and efficient manner
• Provide all-rounded guest services such as checking in and out
• Contribute towards a memorable hotel experience for all guests

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Has strong interpersonal and communication skills
• Has a can-do attitude
• Communicates with fluency in English and local language
• Has no fear of challenges