Sales Executive Full Time

Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres

Job Description

PURPOSE OF POSITION

Managing accounts within the Sales & Marketing department in charge of local and international accounts for both individual and group bookings assigned by Director of Sales.

Responsible in managing assigned accounts in respective markets and materializing budgeted revenues through existing clients and key prospects. Assists & cooperates with Department and Division heads in reaching the targeted goals as defined in the sales and marketing plan.

Financial

KEY ROLES & RESPONSIBILITIES

• To assist during preparation of the yearly revenue & expense budget.
• To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.

Administrative

• To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.
• To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.
• To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.

Operational

• To solicit existing and potential customers and follow up established accounts on regular basis by personal contact, by phone and by correspondence.
• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers/contracts regarding individual and group business.
• To follow the sales and marketing results and propose corrective actions if needed.
• To explore industry related data, new developments, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to colleagues
• To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.
• To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, themed events etc.) To also explore and compare business traffic (who is accommodating guests in which hotel) amongst the competitors.
• To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
• To handle individual and group reservation requests personally, when necessary,
• To maintain an efficient customer database system (OPERA) which is essential in generating sales activities report.
• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
• To participate in preparing the sales action plans, attend sales meetings, develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.
• To take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by department head.
• To have updated information of the latest developments in the hotel including all activities, promotions, rates of the property and the competition.
• To keep department superiors informed of all changes in the customer profile.
• To prepare & present a weekly sales activity report to the Department and Division heads. Weekly report will include all past week activities and plan for the curent week to include sales calls, site inspections, fam trips, new agencies, meetings, entertainment and other functions, covering information about the company, their comments, requirements, complaints of their customers etc.
• To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
• To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
• To ensure strict confidentiality of information in the Department and Hotel.
• To accomplish any additional work assigned by the DOS or DOSM.

Qualifications

PERSONAL ATTRIBUTES

• Good understanding of luxury market
• Good understanding of all hotel departments
• Professional sales and presentation skills
• Strong interpersonal skills with attention to detail
• Strong written and verbal communication skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, motivated and manages stress gracefully
• A team player with a positive attitude
• Strategic thinking combined with the ability to move strategy to action
• Adaptable to change of strategy, ideas, systems etc.
• Problem solving skills
• Ability to meet deadlines consistently
• Pro-active, takes initiative and independent
• Well-organized & ability to work and follow systems and procedures
• Guest service oriented
• Efficient multi-tasker

Experience & Qualifications

• Minimum 2 years experience in a sales position, preferably at an international 5 star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English, written & spoken
• Fluence in other language is an advantage.