About the job
Middle East Rider Operations
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The team
The Middle East markets (UAE, Qatar, Kuwait) are one of our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the Middle East partner closely with global functions such as product, technology and consumer to deliver results for our customers.
The Planning & Analytics team sits within Rider Operations and is responsible for the availability, reliability and efficiency of the delivery network across all three countries in the Middle East. This includes fleet size planning, network management, logistics, incentives and rider pricing.
The role
Operating at scale in a hyper competitive, hyper growth environment is no mean feat. As such you’ll be faced with some of the most exciting problems across the food tech space to ensure the success of the logistics network in our Middle East markets. This centers around ensuring that we always have the right number of riders on the road in the right place at the right time, tackling topics such as how to best incentivise the fleet, how to handle poor weather, and creating scalable processes to ensure an impressive baseline of network performance.
You’ll work closely with other members of the Middle East rider operations teams, as well as wider teams within UKI Operations and Global Operations, to ensure the best possible outcomes for our riders, restaurants and customers.
What You’ll Be Doing
Ensure that we have the right number of riders working in the right place at the right time, and maintain and improve upon an existing set of levers to achieve this.
Make recommendations on how to allocate our resources to ensure the best possible network outcomes, for instance through managing our incentive spend.
Requirements
A high standard of university level education or equivalent experience in consulting, program management, supply chain management, engineering or a high-growth start up.
An ownership mindset that means you know what is happening in your area of responsibility, and a curiosity to uncover and diagnose unusual outcomes.
Experience building scalable processes, tools and structured change methodologies, and therefore enjoying working in a process driven environment.
Strong analytical mindset and comfortable with large data sets (experience with SQL, Python).
Excellent stakeholder management and communication skills.
Comfortable handling multiple workstreams at the same time, working both individually and as part of a team
Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
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