Assistant Manager Full Time

Job Description

• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
• Manage and supervise the lounge during operating hours
• Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
• Meet and greet all guests personally
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Perform such functions to include but not be limited to:
  • Prepare Raffles Club guest welcome letters
  • Monitor guest comment cards and feedback
  • Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Compile, analyze and control Raffles Club costs and inventory
• Prepare requisitions for amenities on a timely basis
• Ensuring and maintain entire range of services offered for the Raffles Club Lounge
• Appraise appearance, discipline and efficiency of all staff under direct supervision
• Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
• Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
• Performs related duties and special projects assigned
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
  • Plan for future staffing needs and recruit in line with company guidelines
  • Prepare detailed induction programmes for new staff
  • Analyze training needs of Front Office staff and develop training programmes
  • Conduct probation and formal performance appraisals
  • Coach, counsel, discipline staff and provide constructive feedback to staff
• Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
• Adhere to OH&S policies and procedures and ensure your direct reports do the same

PERSONAL ATTRIBUTES

• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity, dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred

Qualifications

• Degree from School for Tourism & Hotel Management

Experience

• Minimum 3 – 5 years’ relevant experience with at least 2 year at a supervisory level.