SPA RECEPTIONIST Full Time

At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

• Minimum 1 year experience in the same role
• High School diploma or equivalent
• Experience in sales will be considered an asset
• Communication and customer service skills
• A professional appearance
• Positive attitude and good human relations
• Excellent phone etiquette
• Possess strong knowledge of how computers work, as well as the ability to use MS offices Excellent multitasking skills to successfully handle several assignments together
• Possess strong organizational skills required for achieving efficiency on the job

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:

Please note that this is not an exhaustive list of everything that needs to be done. MELIA DESERT PALM DUBAI employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Provide guidance to clients on the procedures at the spa
• Answer telephone calls and provide accurate information to clients
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
• Introduce new beauty products to clients and educate them on their uses and benefits
• Keep clients updated on currently available promotions and discounts in services offered in the Spa
• Process payments from clients for services ordered from the spa
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers
• Give appointments to clients on specific days
• Open and close the spa at the appropriate time
• Ensure that the front desk is clean and organized for free movement
• Assist in getting client feedback on level of services delivered in order to improve on service delivery
• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
• Assist in developing promotional events, which focus on increasing the clientele of the spa
• Manage the visitor register to keep record of people who visit the spa on a daily basis
• Receive customer complaints and feedback and direct them to the Recreation Manager or Assistant Spa Manager for resolution.