Job Summary-
We are looking for a detail-oriented Reservations Agent to assist customers with booking reservations for travel accommodations, dining, or events.
Job Responsibility-
- Answering incoming calls and assisting customers with booking reservations
- Providing information on availability, pricing, and amenities
- Processing reservations accurately in the system
- Handling customer inquiries and requests in a professional manner
- Communicating with other departments to ensure smooth operations
Candidate Requirements-
- Proven experience as a Reservations Agent or similar role
- Excellent communication and customer service skills
- Familiarity with reservation systems and software
- Strong attention to detail and accuracy
- Ability to work well under pressure in a fast-paced environment
Skills
Skills-
- Strong communication skills
- Excellent customer service skills
- Ability to work well under pressure
- Attention to detail
- Proficiency in using reservation software
- Multitasking abilities
- Problem-solving skills
- Patience and empathy
- Knowledge of hotel products and services
- Ability to work in a team environment