Customer Services Manager Full Time NEW

The sky’s the limit in Dubai – join our dynamic Fulfillment team and play a pivotal role in delivering excellence for the Aircraft Component Segment across the thriving Middle East and Africa region! Ready to soar? Apply today.

Tasks

• Central contact person within customer service for all issues of daily operational business of high complexity and escalation
• Manage the customer relationship at operational level and ensure its ongoing development
• Monitor costs and revenue on the relevant customer contract independently.
• Analyze profitability and ensure invoicing in line with customer contract
• Identify and manage revenue opportunities and realize cross- and up-selling potential within area of responsibility
• Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System
• Prepare performance dialog with the customer and internal interfaces within LHT and lead it based on the available reports and KPIs
• Assume key user functionality for projects, processes and interfaces; Assist and instruct employees
• Develop and implement customer-specific special processes
• Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information
• Work in and with various IT systems, such as SAP, E-bat, MAX-LRU, SAP

Requirements

• Knowledge of economic principles and contexts
• Fluent in English, Arabic and/or German desirable
• Very high service and customer orientation, sociable
• Good computer skills (MS-Office, SAP R / 3)
• Ability to work within teams
• Ability to guide employees
• Creativity / innovative thinking
• High degree of flexibility
• Independent and systematic working within a rapidly changing environment
• Responsibility and self-initiative
• Openness for professional development
• Ability to handle stress
• Willing to travel
• University or technical college degree preferably with aviation background
• 3-5 years relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft
• Experience of working in a multinational company